Article ID: | iaor20022691 |
Country: | United Kingdom |
Volume: | 52 |
Issue: | 11 |
Start Page Number: | 1284 |
End Page Number: | 1288 |
Publication Date: | Nov 2001 |
Journal: | Journal of the Operational Research Society |
Authors: | Murthy D.N.P., Jack N. |
Keywords: | warranty |
When repairable items sold under warranty fail, the rectification action taken by the manufacturer can be either a repair or a replacement. In this paper a new repair–replacement strategy is proposed for the manufacturer when the items are sold with a non-renewing free replacement warranty policy. The strategy involves splitting the warranty period into two intervals where only repairs are carried out, separated by a third interval with at most one replacement.