Total quality management implementation: An empirical examination and proposed generic model

Total quality management implementation: An empirical examination and proposed generic model

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Article ID: iaor20022253
Country: United Kingdom
Volume: 29
Issue: 4
Start Page Number: 343
End Page Number: 359
Publication Date: Aug 2001
Journal: OMEGA
Authors: ,
Keywords: Total quality
Abstract:

Total quality management (TQM) is considered by many as an important quality and business performance improvement tool. The popularity of the concept has led to an explosion of TQM-related literature. A careful review of the literature suggests that most publications recount the experiences or perceptions of the authors or deal with single case organisations. Furthermore, there is a dearth of empirical research and literature dealing with TQM's implementation process. This paper reports the findings of a research project that empirically examined the process of TQM implementation in a sample of organisations widely regarded as leading exponents of TQM. The paper presents a non-prescriptive model of the TQM implementation process derived from the findings and proposes an ‘outcome driven’ approach as an alternative to the more commonplace TQM implementation strategies.

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