Improving performance and flexibility at Jeppesen: The world's leading aviation-information company

Improving performance and flexibility at Jeppesen: The world's leading aviation-information company

0.00 Avg rating0 Votes
Article ID: iaor20021553
Country: United States
Volume: 31
Issue: 1
Start Page Number: 7
End Page Number: 29
Publication Date: Jan 2001
Journal: Interfaces
Authors: , ,
Keywords: production, scheduling, decision: applications, programming: linear
Abstract:

Jeppesen Sanderson, Inc. maintains, manufactures, and distributes flight manuals containing safety information for over 300,000 pilots and 400 airlines worldwide. Its service deteriorated when a growing line of over 100,000 aviation charts overwhelmed its production system. We developed optimization-based decision support tools that improved production planning. Concurrently, we developed a method for evaluating investments in production technology. Our work reduced lateness and improved production processes, which led to a decrease in customer complaints, a reduction in costs of nearly 10 percent, an increase in profit of 24 percent, and the creation of a new OR group. Today, OR-based decision support systems are spreading to all areas of the company.

Reviews

Required fields are marked *. Your email address will not be published.