Article ID: | iaor20021454 |
Country: | United Kingdom |
Volume: | 52 |
Issue: | 8 |
Start Page Number: | 905 |
End Page Number: | 915 |
Publication Date: | Aug 2001 |
Journal: | Journal of the Operational Research Society |
Authors: | Robinson S. |
Keywords: | facilitation |
Discrete event simulation is normally described as a ‘hard’ OR technique. This may not, however, always be the case. An example of a simulation of a user support helpline is described which, it is argued, has many of the traits of a ‘soft’ OR intervention. In particular, the study involved a facilitated discussion around a simulation model about possible improvements to a problem situation. The nature of the intervention is considered from both a methodological and paradigmatic perspective, and conclusions are drawn about where the intervention lies on a ‘hard’ to ‘soft’ continuum. It is argued that ‘soft’ issues need to be subsumed into the prescribed methodology for discrete-event simulation.