Soft with a hard centre: Discrete-event simulation in facilitation

Soft with a hard centre: Discrete-event simulation in facilitation

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Article ID: iaor20021454
Country: United Kingdom
Volume: 52
Issue: 8
Start Page Number: 905
End Page Number: 915
Publication Date: Aug 2001
Journal: Journal of the Operational Research Society
Authors:
Keywords: facilitation
Abstract:

Discrete event simulation is normally described as a ‘hard’ OR technique. This may not, however, always be the case. An example of a simulation of a user support helpline is described which, it is argued, has many of the traits of a ‘soft’ OR intervention. In particular, the study involved a facilitated discussion around a simulation model about possible improvements to a problem situation. The nature of the intervention is considered from both a methodological and paradigmatic perspective, and conclusions are drawn about where the intervention lies on a ‘hard’ to ‘soft’ continuum. It is argued that ‘soft’ issues need to be subsumed into the prescribed methodology for discrete-event simulation.

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