| Article ID: | iaor20021445 |
| Country: | United Kingdom |
| Volume: | 8 |
| Issue: | 2 |
| Start Page Number: | 235 |
| End Page Number: | 248 |
| Publication Date: | Mar 2001 |
| Journal: | International Transactions in Operational Research |
| Authors: | Rodrigues Rita de Cssia M., Carvalho Solon V. de |
We study a queueing system where both inter-arrival and service times are distributed according to phase-type distributions. This system is modeled as a Markov decision process with full and partial information. The objective is to minimize the long-run average cost of the system. Numerical results are presented.