Operationalising the implementation puzzle: An argument for eclecticism in research and in practice

Efforts to implement organizational information systems (IS) have evolved through the years from purely technical processes to multi-faceted organizational change activities. Largely in reaction to implementation failures, numerous research models have been developed to prescribe appropriate implementation strategies and tactics. A multiple of such contributions has made the theory quite diverse and somewhat chaotic. This paper presents a survey of implementation models, research approaches, and investigation methods that have surfaced in the literature of the field. Using an implementation framework of Swanson, an eclectic perspective of IS research, and an expert knowledge integration approach, a perspective is proposed that demonstrates the possibility of a unified view of IS implementation theory.