A real-world MCDA application: Evaluating software

A real-world multi-criteria decision aid (MCDA) application on software evaluation is presented in this paper. The decision process concerned a big Italian company faced with the management of a call for tenders for a very important software acquisition. The decision aiding processs is extensively presented and discussed, mainly as far as its products are concerned, i.e.: the problem situation; the problem formulation; the evaluation model; the final recommendation. The results of the experience are discussed using the commments of the client of the study.