| Article ID: | iaor20011915 |
| Country: | United Kingdom |
| Volume: | 51 |
| Issue: | 4 |
| Start Page Number: | 449 |
| End Page Number: | 456 |
| Publication Date: | Apr 2000 |
| Journal: | Journal of the Operational Research Society |
| Authors: | Snowdon J.L., MacNair E., Montevecchi M., Callery C.A., El-Taji S., Miller S. |
| Keywords: | simulation: applications |
Airline passenger terminal congestion caused by increasing passenger traffic results in unsatisfactory levels of customer service. We discuss a simulation modelling tool to help airlines and airports to use advanced technology to improve service to passengers. The tool consists of custom designed, reusable modules that represent the most common airline and airport system data, logic and processes. A model of an actual airline operation based on this approach is described.