Evaluating business information systems fit: From concept to practical application

Attempting to explain information systems success and failure is a complex task. To measure it is perhaps more complex and compounded by difficulties related to the concept of measurement in a social context. The prevalent approach taken to date revolves around the concept of ‘fit’, as defined by the contingency approach in organizational theory. In reviewing this, a proposal is made for an interpretive approach to measurement. This paper attempts to provide such an approach through the development of a framework that aims to improve understanding for the researcher and practitioner alike. The formative part of the framework seeks to collect data relating to the fit of the information system and its environment along the dimensions of decision making, innovation and information acquisition and distribution. The latter part of the framework uses repertory grids to gain an understanding of both what is perceived as wrong with the system and what is perceived as wanted from the system; the latter acting as a basis for corrective action. A description of action research applying the framework in an organizational setting is given and representative empirical results are examined. The paper concludes with a discussion of the value of the framework and the major conclusions that can be drawn from its application.