Learning, information, and performance support: A multimedia-aided approach

We developed a framework that allows individuals to use personal computers to learn the concepts, knowledge, and information required for satisfactory job performance and get the feedback and performance support they need to accomplish specific tasks. This concept, called learning, information, and performance support (LIPS), has been implemented by over 400 government agencies and over 100 private sector companies in 12 countries. LIPS incorporates learning, information, and performance support into an integrated end-user interface. It accommodates all levels of users from novice to expert. LIPS provides end-users with desktop access to the tools they need to perform their jobs. The integration of modules and their technical relationships appears seamless. Many of these modules are multimedia based, incorporating new educational philosophies and technologies. LIPS combines learning, information, and performance support into an integrated source of knowledge that employees and managers can use to perform their jobs with improved quality, higher productivity, and lowered cost. The actual system demonstrated cost savings of 45 to 65 percent and marked improvement in retention times.