Article ID: | iaor20001929 |
Country: | Netherlands |
Volume: | 116 |
Issue: | 2 |
Start Page Number: | 436 |
End Page Number: | 442 |
Publication Date: | Jul 1999 |
Journal: | European Journal of Operational Research |
Authors: | Harker Patrick T., Frei Frances X. |
Keywords: | analytic hierarchy process |
When one undertakes a benchmarking study, it is quite typical to collect performance data on a set of business processes from a variety of organizations. While one can compare efficiency on a process-by-process level, how can one compare the overall efficiency of one organization versus another using this process-level data? This note presents a methodology that combines tournament ranking and Analytic Hierarchy Process approaches to create a ranking scheme that deals explicitly with missing data and ties in the tournament scheme.