Measuring aggregate process performance using the analytic hierarchy process

Measuring aggregate process performance using the analytic hierarchy process

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Article ID: iaor20001929
Country: Netherlands
Volume: 116
Issue: 2
Start Page Number: 436
End Page Number: 442
Publication Date: Jul 1999
Journal: European Journal of Operational Research
Authors: ,
Keywords: analytic hierarchy process
Abstract:

When one undertakes a benchmarking study, it is quite typical to collect performance data on a set of business processes from a variety of organizations. While one can compare efficiency on a process-by-process level, how can one compare the overall efficiency of one organization versus another using this process-level data? This note presents a methodology that combines tournament ranking and Analytic Hierarchy Process approaches to create a ranking scheme that deals explicitly with missing data and ties in the tournament scheme.

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