Frei Frances X.

Frances X. Frei

Information about the author Frances X. Frei will soon be added to the site.
Found 3 papers in total
Do better customers utilize electronic distribution channels? The case of PC banking
Do better customers utilize electronic distribution channels? The case of PC banking
2002
Many service firms are pursuing electronic distribution strategies to augment existing...
Measurement of multiple sites in service firms with data envelopment analysis
Measurement of multiple sites in service firms with data envelopment analysis
1999
Data envelopment analysis (DEA) has become an increasingly popular method to measure...
Measuring aggregate process performance using the analytic hierarchy process
Measuring aggregate process performance using the analytic hierarchy process
1999
When one undertakes a benchmarking study, it is quite typical to collect performance...
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