Analysing information systems evaluation: Another look at an old problem

Analysing information systems evaluation: Another look at an old problem

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Article ID: iaor200017
Country: United Kingdom
Volume: 7
Issue: 3
Start Page Number: 158
End Page Number: 174
Publication Date: Sep 1998
Journal: European Journal of Information Systems
Authors: ,
Keywords: measurement, computers: information
Abstract:

Information systems (IS) evaluation is a thorny problem. In this paper we re-examine the area in light of recent developments in the field. Our examination begins with an example of a common contemporary IS assessment problem, viz. evaluating outsourcing. The example highlights the organizational and political issues that make evaluation fraught with difficulties. The paper argues that IS evaluation is a ‘necessary evil’ but the context in which IS are developed and used has become much more demanding and complex. A conceptual framework, first proposed in an earlier paper as a way to classify the literature, is presented and brought up to date. The framework is then used to re-examine the outsourcing example, demonstrating the usefulness of the framework.

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