Using simulation modelling for business process reengineering: Resource allocation in a police custody process

Presents an assessment of the use of simulation modelling to assist in business process reengineering projects. Considers the relevance of the simulation technique to modelling business systems and relates its use to the main stages of a reengineering project. Presents a case study of the use of the technique as part of a reengineering project at a police force in the UK. The use of simulation in reengineering is shown to be relevant in the areas of performance measurement, testing of alternative change strategies and communication of process execution.