Delivering complex decision rules to top level managers through decision support systems: A case study in army housing management

Mathematical or heuristic programming can be used to solve a particular allocation problem, but management may be unaware of, and have difficulty in, applying these methodologies. Decision support systems can alleviate such implementation difficulties by delivering the required methodologies to management in an effective and beneficial manner. A case in point involves the US Department of the Army. This paper introduces the general allocation problem, possible solution methodologies, a general decision support system for delivering the methodologies, and potential benefits from system use. Then, the general theory is applied to Army housing management. After presenting the resulting economic and management benefits, the paper draws some conclusions for operations research theory and management practice.