| Article ID: | iaor19971423 |
| Country: | United States |
| Volume: | 42 |
| Issue: | 5 |
| Start Page Number: | 768 |
| End Page Number: | 782 |
| Publication Date: | May 1996 |
| Journal: | Management Science |
| Authors: | Buzacott John A. |
| Keywords: | queues: theory |
Process reengineering advocates making radical changes in how processing systems are structured, such as moving away from systems that use the principles of division of labor and division of management. Using formal system models from queueing theory, this paper explores the conditions under which such radical changes in system structure are likely to be appropriate. In general, a fairly high degree of variability in task times seems to be necessary.