Decision support for the administrative man: A prototype DSS case

This paper focuses on the practical and conceptual design factors and implementation features of a prototype decision support system for a typical ‘administrative man’. It discusses the parameters and design principles found significant for the creation, inclusion and visualisation of mental models to aid the change management process for a particular manager. Related research formulated a prescriptive model for this manager. Using the formulation, a design for the change management subset of the decision maker’s environment was created. The goal is to provide a framework that supports decision situations where complexity and vagueness constraints the decision making process.