Article ID: | iaor19978 |
Country: | United States |
Volume: | 41 |
Issue: | 12 |
Start Page Number: | 1827 |
End Page Number: | 1844 |
Publication Date: | Dec 1995 |
Journal: | Management Science |
Authors: | Goodhue Dale L. |
Keywords: | measurement |
Organizations spend millions of dollars on information systems to improve organizational or individual performance, but objective measures of system success are extremely difficult to achieve. For this reason, many MIS researchers (and potentially MIS practitioners) rely on user evaluatiosn of systems as a surrogate for MIS success. However, these measures have been strongly criticized as lacking strong theoretical underpinnings. Furthermore, empirical evidence of their efficacy is surprisingly weak. Part of the explanation for the theoretical and empirical problems with user evaluations is that they are really a measurement technique rather than a single theoretical construct. User evaluations are elicited beliefs or attitudes