Defining managerial problems: A framework for prescriptive theorizing

Reflective problem solving activity presumes the existence of a problem definition or representation, often the precursor of a formal model. Although problem definition has been addressed by theorists from several disciplines, it has not been adequately conceptualized, limiting the potential value of descriptive and prescriptive research. This article places problem definition in the overall problem solving process and delineates the various ways in which problems are commonly defined. It identifies the central dilemma of problem definition and proposes a prescriptive framework responding to that dilemma.