Role conflict and role ambiguity in information systems design

Role conflict and role ambiguity in information systems design

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Article ID: iaor198979
Country: United Kingdom
Volume: 17
Start Page Number: 369
End Page Number: 380
Publication Date: Aug 1989
Journal: OMEGA
Authors:
Abstract:

This paper examines the impact of information systems implementation on the social subsystem of organization. It presents theoretical support for the impact of IS design on role conflict and role ambiguity experienced by users of information systems. Results of an empirical survey are reported which evaluate the impact of information systems on RC/RA. The paper concludes with recommendations for systems design and training and skills required for systems analysts.

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