Modelling as learning: A consultancy methodology for enhancing learning in management teams

Modelling as learning: A consultancy methodology for enhancing learning in management teams

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Article ID: iaor1996680
Country: Netherlands
Volume: 59
Issue: 1
Start Page Number: 64
End Page Number: 84
Publication Date: May 1992
Journal: European Journal of Operational Research
Authors:
Keywords: modelling
Abstract:

This article reviews the experiences of a practising business consultancy division. It discusses the reasons for the failure of the traditional, expert consultancy approach and states the requirements for a more suitable consultancy methodology. An approach called ‘Modelling as Learning’ is introduced, its three defining aspects being: client ownership of all analyticl work performed, consultant acting as facilitator and sensitivity to soft issues within and surrounding a problem. The goal of such an approach is set as the acceleration of the client’s learning about the business. The tools that are used within this methodological framework are discussed and some case studies of the methodology are presented. It is argued that a learning experience was necessary before arriving at the new methodology but that it is now a valuable and signficant component of the division’s work.

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