Problem solving and diagnosis

Problem solving and diagnosis

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Article ID: iaor19941285
Country: United Kingdom
Volume: 21
Issue: 6
Start Page Number: 645
End Page Number: 656
Publication Date: Nov 1993
Journal: OMEGA
Authors:
Keywords: problem solving
Abstract:

Problem solving is an important managerial task. Nevertheless, it is not frequently studied independently of a specific task domain. Thus, the objective of this paper is a discussion of domain independent problem solving concepts and strategies. The paper argues for the similarity of problems based on type rather than domain, in order to establish a set of type specific solution principles which are applicable independent of the problem domain. Conclusions are drawn from a variety of disciplines, including management, information systems, medicine and engineering. Problem types are formulated based on information requirements. One problem type, diagnosis, is discussed in more detail, with a special focus on generic solution principles.

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