| Article ID: | iaor1994665 |
| Country: | United Kingdom |
| Volume: | 2 |
| Issue: | 3 |
| Start Page Number: | 159 |
| End Page Number: | 168 |
| Publication Date: | Jul 1993 |
| Journal: | European Journal of Information Systems |
| Authors: | Kivijrvi H., Zmud R.W. |
| Keywords: | decision, OR in a regioncountry, measurement |
This study examines the main and joint effects of DSS implementation activities (design, development, maintenance/use) and selected attributes (subjectivity, complexity, criticality) of the problem domain for which a DSS is being implemented. DSS success is assessed via four measures: relative use, perceived utility, output satisfaction and goal realisation (a new measure devised for this study). A sample of 155 DSS projects across 64 Finnish business organizations constituted the research database. The study’s major findings are that (1) design activities have a positive influence on DSS success, (2) a negative relationship may exist between the development activities and DSS success and (3) interaction effects regarding problem domain complexity appear to exist.