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Ko de Ruyter
Information about the author Ko de Ruyter will soon be added to the site.
Found
2 papers
in total
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Adaptive versus proactive behavior in service recovery: the role of self-managing teams
2005
In this article, we develop a conceptual model of adaptive versus proactive recovery...
Antecedents and consequences of group potency: a study of self-managing service teams
2005
This paper proposes and tests a model of antecedents and consequences of group potency...
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