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Darryl D. Wilson
Information about the author Darryl D. Wilson will soon be added to the site.
Found
3 papers
in total
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The role of automation and labor in determining customer satisfaction in a telephone repair service process
1997
Telephone repair process and performance relationships are modeled using a structural...
User acceptance of multi-criterea decision support systems: The impact of preference elicitation techniques
2006
Previous research indicates that decision makers are often reluctant to use...
An empirical investigation of the Malcolm Baldrige National Quality Award causal model
2000
The objective of this research is to test the theory and causal performance linkages...
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