Mandelbaum A.

A. Mandelbaum

Information about the author A. Mandelbaum will soon be added to the site.
Found 3 papers in total
Designing a call center with impatient customers
Designing a call center with impatient customers
2002
The most common model to support workforce management of telephone call centers is the...
Estimating characteristics of queueing networks using transactional data
Estimating characteristics of queueing networks using transactional data
1998
We are motivated by queueing networks in which queues are difficult to observe but...
Strong approximations for Markovian service networks
Strong approximations for Markovian service networks
1998
Inspired by service systems such as telephone call centers, we develop limit theorems...
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