Klassen Kenneth J.

Kenneth J. Klassen

Information about the author Kenneth J. Klassen will soon be added to the site.
Found 4 papers in total
Rolling horizon appointment scheduling: A simulation study
Rolling horizon appointment scheduling: A simulation study
2002
Health-care consumers continue to be frustrated with long waits, especially when an...
Demand and capacity management decisions in services: How they impact on one another
Demand and capacity management decisions in services: How they impact on one another
2002
Service managers are continually challenged with balancing customer demand and service...
Using client-variance information to improve dynamic appointment scheduling performance
Using client-variance information to improve dynamic appointment scheduling performance
2000
Clients of services expect short waiting times and servers desire short periods of...
Scheduling outpatient appointments in a dynamic environment
Scheduling outpatient appointments in a dynamic environment
1996
The primary issue addressed in this research is how to schedule clients as they call...
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