Wisniewski M.

M. Wisniewski

Information about the author M. Wisniewski will soon be added to the site.
Found 4 papers in total
Measuring service quality in the public sector: The potential for SERVQUAL
Measuring service quality in the public sector: The potential for SERVQUAL
1996
The use of a variety of measures of service quality in the private sector as critical...
Assessing customer satisfaction with local authority services using SERVQUAL
Assessing customer satisfaction with local authority services using SERVQUAL
2001
The UK government's Best Value initiative is intended to ensure that councils provide...
Measuring performance in Dumfries and Galloway constabulary with the balanced scorecard
Measuring performance in Dumfries and Galloway constabulary with the balanced scorecard
2001
Measuring the performance of public sector organisations has always been a difficult...
Does anyone use the techniques we teach?
Does anyone use the techniques we teach?
1994
This article reports the results of a survey into the use of quantitative techniques...
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