Labour costs and queueing theory in retailing

Labour costs and queueing theory in retailing

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Article ID: iaor19932017
Country: Netherlands
Volume: 55
Issue: 2
Start Page Number: 260
End Page Number: 267
Publication Date: Nov 1991
Journal: European Journal of Operational Research
Authors: , ,
Keywords: optimization, retailing
Abstract:

In this paper approximation results for the M/G/s queueing model are used to derive an empirically verified shop type dependent non-homogeneous relation between labour volume and sales in retail trade. Moreover, the authors formulate the retailer’s labour management as a formal minimization problem.

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