Knowledge management process model for healthcare organisation: a case of a public hospital

This study explores knowledge management (KM) practices in a public hospital in Malaysia. Healthcare practitioners are a knowledge‐based community that depend on KM activities. However, little study has explored the KM process in a clinical environment. This paper focuses on KM practices among clinicians particularly on how they build their knowledge schemes, scan for knowledge and use knowledge in their organisation. The paper's primary goal is to examine how clinicians use KM process and to develop a KM model. This study aims to provide a model that will add to the existing models on KM process; extend the initial model used in this study; examine the contribution of different clinicians to the model as well as guide practitioners in understanding and applying knowledge effectively. By adopting an interpretive case study approach, two distinct roles of clinicians were selected to reflect how KM process is being practiced in their organisation.