Attitudes and intentions of information center personnel

A growing number of organizations are adopting the concept of an information center (IC) to alleviate the problems of backlog of requests for MIS services and to support end user computing. The characteristics of IC personnel required to operate a successful IC are significantly different from information systems (IS) personnel. A number of studies have been undertaken to examine the turnover process of IS personnel, but no attempt has been made to study the turnover process for IC personnel. This paper examines the antecedents of job satisfaction, commitment, and turnover intentions of IC personnel. It was found that role ambiguity and conflict are dysfunctional variables for IC personnel.