Narrating Your Work: an approach to supporting knowledge sharing in virtual teams

Narrating Your Work: an approach to supporting knowledge sharing in virtual teams

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Article ID: iaor201529146
Volume: 13
Issue: 4
Start Page Number: 391
End Page Number: 400
Publication Date: Nov 2015
Journal: Knowledge Management Research & Practice
Authors: , , ,
Keywords: virtual teams
Abstract:

We propose an approach to enhancing knowledge sharing and connectedness in distributed teams. Termed ‘Narrating Your Work’ (NYW), the approach involves members of distributed team using a microblogging tool to post regular updates about their current work, accomplishments, and issues. The NYW approach was evaluated within a geographically and temporally distributed team at Shell International for a period of one month, using a mixed‐method research design. Methodology comprised of a quantitative survey, followed by semi‐structured interviews and analysis of microblogging updates posted during the month in which the approach was being trialled. The evaluation results suggest that NYW was viewed as a valid and practical approach to enhancing knowledge sharing and connectedness. A range of barriers and enablers that could impact the future application and embedding of the approach are identified and recommendations for implementation are outlined.

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