Article ID: | iaor201525563 |
Volume: | 12 |
Issue: | 4 |
Start Page Number: | 454 |
End Page Number: | 463 |
Publication Date: | Nov 2014 |
Journal: | Knowledge Management Research & Practice |
Authors: | Norese Maria Franca, Salassa Fabio |
Keywords: | case studies |
When the need to record and track the point of view of different actors in organizational processes becomes a key point for decision makers, a common representation of knowledge from different perspectives and a map of the situation and the decision and action needs could be useful. A methodology that easily and transparently integrates different ‘soft’ and ‘hard’ tools in a common knowledge structuring approach is proposed to deal with complexities and uncertainties in a socio‐technical contest. The purpose of this paper is to show the potentialities of this methodology in a real case, in terms of organizational knowledge acquisition and structuring in a multi‐actor public context, a university faculty, in relation to a radical change.