Structuring fragmented knowledge: a case study

Structuring fragmented knowledge: a case study

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Article ID: iaor201525563
Volume: 12
Issue: 4
Start Page Number: 454
End Page Number: 463
Publication Date: Nov 2014
Journal: Knowledge Management Research & Practice
Authors: ,
Keywords: case studies
Abstract:

When the need to record and track the point of view of different actors in organizational processes becomes a key point for decision makers, a common representation of knowledge from different perspectives and a map of the situation and the decision and action needs could be useful. A methodology that easily and transparently integrates different ‘soft’ and ‘hard’ tools in a common knowledge structuring approach is proposed to deal with complexities and uncertainties in a socio‐technical contest. The purpose of this paper is to show the potentialities of this methodology in a real case, in terms of organizational knowledge acquisition and structuring in a multi‐actor public context, a university faculty, in relation to a radical change.

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