Intelligence capital: a capability maturity model for a software development centre

Knowledge assets have become relevant to every organization and society since they are the most valuable product and production means in the knowledge economy. But measuring intangible assets still remains a challenge. The emerging knowledge‐based view is still far from being a widely accepted theory. Researchers in this field are faced with knowledge‐based value dynamics, changing environments and uncertainty. Knowledge assets are embedded capabilities in individuals, organizations or societies. This research is focused on the design of artifacts that enhance Intelligence Capital. Intelligence, understood in a comprehensive manner, is a knowledge asset that leverages adaptive capabilities through information gathering, sense‐making and adaptation. From this approach, developing Intelligence Capital means to increase adaptive capabilities to make better decisions supported on internal and external knowledge. The purpose of this research is to apply the Intelligence Capital framework to a Technology Development Centre at the Tecnologico de Monterrey. It is expected that through this intervention, Intelligence Capital capabilities of this Centre can be assessed and managed. This model is an innovating proposal that deals with Capital Systems, adaptive capabilities and complexity.