Content and knowledge provision service ‐ a way to build intellectual capital in learning organizations

This paper presents the concept and the implementation of the Content and/or Knowledge Provision (CKP) service. The service is developed as a part of research within Intelligent Learning Extended Organization, an 7th Framework Program for R&D project in the area of technology‐enhanced learning. The project aimed at enhancing cross‐organizational Learning and Knowledge Building (LKB) practices at workplaces, leading to continuous growth of organization’s intellectual capital. By using the CKP service, employees can upload different kinds of knowledge assets into a knowledge repository, annotate them and (re‐)discover relevant ones by performing semantic search over the knowledge repository. Hence, the service effectively serves as a content and knowledge‐sharing facility and semantic search engine within a learning organization. Furthermore, CKP enables collaborative manipulation and annotation of knowledge assets in the repository, thus supporting all three components of intellectual capital.