Project management aided by verbal decision analysis approaches: a case study for the selection of the best SCRUM practices

Agile methodologies, in particular the framework SCRUM, are popular in software development companies. Most of the time, however, it is not feasible for these companies to apply every characteristic of the framework. This paper presents a hybrid application of verbal decision analysis methodologies in order to select some of the most relevant SCRUM approaches to be applied by a company. A questionnaire was developed and a group of experienced ScrumMasters was selected to answer it, aiming at characterizing every SCRUM approach into criteria values. The hybrid application consists in dividing the SCRUM practices into groups (stage supported by the ORCLASS method application), using the ORCLASSWEB tool. Then, the rank of the preferred practices will be generated by the application of the ZAPROS‐LM method.