Light Consulting after Design of Experiments Training: Lessons from a Case Study

We present a case study to show some positive and some problematic points regarding light consulting–when none of the parts is fully committed–on Design of Experiments (DOE). The situation is not unusual and frequently occurs after a DOE training course. In fact, the case used as an illustration occurred when advising a team of engineers from an aeronautical industrial company some months after giving them a 32-h DOE seminar. A key point is that, in spite of all the inconveniences and pitfalls, it may be a good alternative for the two parts, especially nowadays with all the internet facilities. The case study included in the paper serves as an excuse to give a set of recommendations on how to develop this light consulting approach the best possible way.