Improving an outpatient clinic utilization using decision analysis-based patient scheduling

Improving an outpatient clinic utilization using decision analysis-based patient scheduling

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Article ID: iaor20141730
Volume: 48
Issue: 2
Start Page Number: 115
End Page Number: 126
Publication Date: Jun 2014
Journal: Socio-Economic Planning Sciences
Authors: ,
Keywords: health services, combinatorial optimization, medicine, simulation, forecasting: applications
Abstract:

  • This study addresses patients' no‐show at an urban outpatient clinic.
  • Patients' characteristics contributing to no‐shows are examined.
  • A predictive model to assist with scheduling is proposed.
  • Tradeoff between the model predictive power and its simplicity is examined.
  • Impacts of patient overbooking on the clinic's utilization is assessed.

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