Article ID: | iaor2014993 |
Volume: | 31 |
Issue: | 6 |
Start Page Number: | 450 |
End Page Number: | 473 |
Publication Date: | Sep 2013 |
Journal: | Journal of Operations Management |
Authors: | Bala Hillol |
Keywords: | information systems |
Prior research on information technology (IT)‐enabled supply chain management (SCM) has primarily focused on macro‐level issues (e.g., IT capabilities related to SCM, and SCM design and optimization) and outcomes (e.g., firm performance). There has been limited research that focuses on micro‐level outcomes related to employees who actually execute SCM processes in organizations. These employee‐level outcomes are important because successful implementation of SCM systems and processes hinges on SCM employees’ support and commitment. I develop and test a model positing that SCM employees’ perceptions of changes in their work process characteristics, i.e.,