Impact of information technology on the performance of logistics industry: the case of Hong Kong and Pearl Delta region

Impact of information technology on the performance of logistics industry: the case of Hong Kong and Pearl Delta region

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Article ID: iaor2014490
Volume: 65
Issue: 6
Start Page Number: 904
End Page Number: 916
Publication Date: Jun 2014
Journal: Journal of the Operational Research Society
Authors: , , , , , , ,
Keywords: Hong Kong, information systems, logistics
Abstract:

Over the last decade, a number of research studies have advocated the use of information technology (IT) in different aspects of logistics and distribution operations. This study examines the current state of the use of IT and its impact on logistics service performance through a survey of 210 logistics companies in Hong Kong and the Pearl River Delta region. A hypothetical model is also proposed in which the theories of the market‐based view and the resource‐based view are applied to link up the implications of IT capabilities with logistic performance. The model was tested using structural equation modelling. The findings suggested that (i) IT implementation directly enhances the service quality of the logistics companies; (ii) the impact of IT implementation improves service quality thereby creating competitiveness.

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