Article ID: | iaor2014490 |
Volume: | 65 |
Issue: | 6 |
Start Page Number: | 904 |
End Page Number: | 916 |
Publication Date: | Jun 2014 |
Journal: | Journal of the Operational Research Society |
Authors: | Gunasekaran Angappa, Choy King Lun, Lam Hoi Yan, Chow Ka Ho, Tsim Yick Chi, Ng Tsz Wing, Tse Ying Kei, Lu Xiao Ang |
Keywords: | Hong Kong, information systems, logistics |
Over the last decade, a number of research studies have advocated the use of information technology (IT) in different aspects of logistics and distribution operations. This study examines the current state of the use of IT and its impact on logistics service performance through a survey of 210 logistics companies in Hong Kong and the Pearl River Delta region. A hypothetical model is also proposed in which the theories of the market‐based view and the resource‐based view are applied to link up the implications of IT capabilities with logistic performance. The model was tested using structural equation modelling. The findings suggested that (i) IT implementation directly enhances the service quality of the logistics companies; (ii) the impact of IT implementation improves service quality thereby creating competitiveness.