Complementarity between client and vendor IT capabilities: An empirical investigation in IT outsourcing projects

Complementarity between client and vendor IT capabilities: An empirical investigation in IT outsourcing projects

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Article ID: iaor20141661
Volume: 55
Issue: 3
Start Page Number: 777
End Page Number: 791
Publication Date: Jun 2013
Journal: Decision Support Systems
Authors: , , ,
Keywords: outsourcing, survey data
Abstract:

  • We concretize the concepts of the IT capabilities of client and vendor firms from the resource‐based view.
  • We investigate the effect of IT capabilities of client and vendor firms and their complementarity on IT outsourcing success.
  • The proposed hypotheses were tested using 267 client–vendor matched data.
  • Understanding the complementarity between client and vendor IT capabilities is essential for outsourcing success.
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