E‐SCM strategy development methodology for an international logistics service provider case study: PGT Co

This paper aims to provide a methodology for strategy development based on previous works to exploit appropriate electronic supply chain management (e‐SCM) strategies for a logistics service provider (LSP), PGT Co. Appropriate decision making frameworks in each step of this methodology were developed. To organise related frameworks in this methodology, deep interviews were done with four PGT's experts. Analysis reliability and final validation were done by two coders and through focus group including four experts, respectively. Finally, appropriate strategies were exploited based on recommended methodology and benchmarking of top 3PLs in the worlds and evaluated via focus group. Despite the emphasis of current researches on opportunities for innovation, new collaborative businesses, PGT Co. experts preferred to develop opportunities for automation and especially process integration. This methodology provides other managers a road map to develop their own e‐SCM strategies based on this work to create more value collaboratively. Previous works mainly concerned with some e‐SCM strategies without a comprehensive methodology to cover all of them along with their critical dimensions. This paper has addressed this issue.