Modeling of emergency response decision‐making process using stochastic Petri net: an e‐service perspective

In this paper, we address the emergency response decision‐making process based on stochastic Petri net from an e‐service perspective. The emergency response decision‐making process is modeled and designed considering service management. The process is modeled based on stochastic Petri net and a solution methodology is proposed to solve the model. In addition, an isomorphic Markov Chain model and a service performance model are developed for measuring and evaluating the service performance of emergency response decision‐making process. Finally, a case study is presented to show the viability of our method.