| Article ID: | iaor20117989 |
| Volume: | 12 |
| Issue: | 3 |
| Start Page Number: | 229 |
| End Page Number: | 240 |
| Publication Date: | Sep 2011 |
| Journal: | Information Technology and Management |
| Authors: | Hwang Yujong, Grant Delvin |
| Keywords: | integration, performance evaluation, enterprise resource planning |
This research investigates the influence of five levels of ERP integration on ERP performance in different user‐friendly interface groups. The five levels are system‐specification, Island of Technology, organizational, socio‐organizational, and global integration. We conducted an empirical study that involved 102 ERP professionals, 52 of whom showed low demand for user‐friendly interface design while the others showed high demand. The results suggest that system‐specification and organizational integration significantly influence ERP performance in the low demanding user‐friendly interface group, while system‐specification and socio‐organizational integration significantly influence ERP performance in the high demanding user‐friendly group. The research model explains 50 and 46% respectively of ERP performance in each group.