Article ID: | iaor20118698 |
Volume: | 29 |
Issue: | 7-8 |
Start Page Number: | 766 |
End Page Number: | 777 |
Publication Date: | Nov 2011 |
Journal: | Journal of Operations Management |
Authors: | Roth Aleda V, Hora Manpreet, Bapuji Hari |
Keywords: | supply & supply chains |
This research identifies and tests key factors that can be associated with time to recall a product. Product recalls due to safety hazards entail societal costs, such as property damage, injury, and sometimes death. For firms, the related external failure costs are many, including the costs of recalling the product, providing a remedy, meeting the legal liability, and repairing damage to the firm's reputation. The recent spate of product recalls has shifted attention from