The Impacts of System and Human Factors on Online Learning
                    Systems Use and Learner Satisfaction

The Impacts of System and Human Factors on Online Learning Systems Use and Learner Satisfaction

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Article ID: iaor201113316
Volume: 9
Issue: 3
Start Page Number: 437
End Page Number: 461
Publication Date: Sep 2011
Journal: Decision Sciences Journal of Innovative Education
Authors: , , ,
Keywords: e-learning, human factors
Abstract:

Success in an online learning environment is tied to both human and system factors. This study illuminates the unique contributions of human factors (comfort with online learning, self-management of learning, and perceived Web self-efficacy) to online learning system success, which is measured in terms of usage and satisfaction. The research model was tested employing SEM on a sample of 674 college students enrolled in at least one online course. The factors of comfort with online learning and perceived Web self-efficacy were significant predictors of satisfaction. Comfort with online learning was significant in predicting usage. The impact of demographic variables was examined.

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