Waiting time approximation in multi‐class queueing systems with multiple types of class‐dependent interruptions

Waiting time approximation in multi‐class queueing systems with multiple types of class‐dependent interruptions

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Article ID: iaor2013110
Volume: 202
Issue: 1
Start Page Number: 185
End Page Number: 195
Publication Date: Jan 2013
Journal: Annals of Operations Research
Authors: ,
Keywords: transportation: water
Abstract:

We consider a single‐server queue subject to class‐dependent interruptions motivated by vessel queueing at entrances of waterways. Two classes of customers and k types of possibly simultaneous and class‐dependent service interruptions are considered. We have employed service completion time analysis and proposed approximations to obtain the expected waiting time of a customer (vessel) in the queue.

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