Time and work generalised precedence relationships in project scheduling with pre‐emption: An application to the management of Service Centres

In this paper we present an application of project scheduling concepts and solution procedures for the solution of a complex problem that comes up in the daily management of many company Service Centres. The real problem has been modelled as a multi‐mode resource‐constrained project scheduling problem with pre‐emption, time and work generalised precedence relationships with minimal and maximal time lags between the tasks and due dates. We present a complete study of work GPRs which includes proper definitions, a new notation and all possible conversions amongst them. Computational results that show the efficiency of the proposed hybrid genetic algorithm and the advantages of allowing pre‐emption are also presented.