Beyond problem solving: Realising organisational intelligence in dynamic contexts

This article provides an overview of the knowledge management challenges for practitioners and examines the extent to which existing information systems and operational research modelling approaches cater for the practice of knowledge management. It concludes that the current focus of modelling approaches on problem solving needs to be extended in order to deal with the human and social aspects of practice. It provides an example of how this can be done by using Checkland's soft systems methodology in conjunction with Merali's Cognitive Congruence Framework.