Article ID: | iaor201111433 |
Volume: | 48 |
Issue: | 8 |
Start Page Number: | 382 |
End Page Number: | 392 |
Publication Date: | Dec 2011 |
Journal: | Information & Management |
Authors: | Lee Jae-Nam, Miranda Shaila M, Lee Jang-Hwan |
Keywords: | allocation: resources, networks: flow, investment |
What are the components of a knowledge management (KM) capability and how do they impact firm performance? Based on prior research, we modeled a firm's KM capability in terms of its accumulations of stock – in the areas of human resources, technology infrastructures, and strategic templates – and regulation of flow, via institutionalization and internal and external learning processes. We then considered the extent to which these components complement one another in their impact on two types of firm performance – efficiency, based return on assets, and value creation, assessed as Tobin's